There are reports that Symantec antivirus(i.e., Norton) is tripping on files used by Blizzard’s World of Warcraft (WoW). The file in question is scan.dll, which is being reported as an “info stealer”. My guess is that WoW, like many online gaming systems, is scanning PCs for the presence of automation processes known as a BOT (short for robot) or automated scripts, which are considered “cheats” or game modifiers, and are usually a violation of the terms of service. In all likelihood, the method of the scan is what is the cause for alarm by the AV.
This is a very good reason to not allow AV to delete files automatically.
This isn’t the first time that AV programs have caused anguish for users of online games like WoW (one of the reasons some online games recommend disabling AV during play).
Even more concerning is that this is another recent example of false positives that have caused users major anguish (“don’t mess with my game”). It begs the question if AV vendors are rushing out definitions to quickly. It certainly casts as bad light on Symantec and McAfee (involved in major failures in Operating Systems last month).